Privacy Policy

1. Who We Are

Nomad Enterprises LLC is a Wisconsin limited liability company doing business as Nomad Sauna, located at 247 Monroe Street North, Hudson, Wisconsin 54016. We design and manufacture custom barrel saunas and operate a Website through which customers may book sauna seats and private rentals.

This Privacy Policy covers our Website and all associated digital properties, including any mobile-optimized versions of our Website. It does not cover third-party websites or services to which we may link, even if those sites display our branding.

2. Geographic Scope

Our Website and services are intended for use by residents of the United States and Canada only. We do not knowingly market, sell, or provide services to residents of the European Economic Area (EEA), the United Kingdom, or other jurisdictions outside of North America. If you are located outside the United States or Canada, please do not use our Website or services.

3. Information We Collect

A. Information You Provide Directly

We collect personal information that you voluntarily provide to us, including when you:

• Submit a contact or inquiry form
• Book a sauna seat or private rental on our Website
• Create or manage an account on our Website
• Contact us by email, phone, or other means

The categories of personal information you may provide include:

• Name
• Email address
• Phone number
• Mailing or billing address
• Sauna project preferences or configuration details
• Any other information you voluntarily share with us

B. Payment Information

When you purchase a sauna seat or private rental through our Website, payment processing is handled entirely by our third-party payment processor. We do not collect, store, or have access to your full credit card number, bank account information, or other sensitive financial data on our servers. Our payment processor collects and handles this information directly under their own privacy policy and security standards. We receive only a payment confirmation and, where applicable, a tokenized reference used to manage your booking.

Please review our payment processor's privacy policy for information about how they handle your financial data.

C. Automatically Collected Information

When you visit our Website, our servers and analytics tools automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website or page
• Pages viewed and time spent on each page
• Date and time of visit
• Device type and identifiers (for mobile visitors)

This information is collected using cookies, log files, and web beacons as described in Section 8 below. It is used to analyze trends, administer the Website, improve performance, and understand user behavior in aggregate.

D. Account Information

If you create a customer account on our Website, we collect and store the information associated with that account, including your contact information, booking history, and any preferences or settings you configure. Account information is stored and managed on our Website platform and in our internal records management system as described in Section 6 below.

4. How We Use Your Information

We use the information we collect for the following purposes, all of which constitute our legitimate business interests or are necessary to fulfill our contractual obligations to you:

• To process and fulfill your sauna seat or private rental bookings
• To create and manage your customer account
• To respond to your inquiries and communicate with you about your booking or account
• To send you transaction confirmations and booking-related communications
• To improve our Website, products, and services through analytics and trend analysis
• To prevent fraudulent activity and maintain the security of our Website
• To comply with applicable legal obligations
• To enforce our Terms of Service and other agreements
• To protect the rights, property, and safety of Nomad Sauna, our customers, and others

We do not use your personal information to make automated decisions that produce legal or similarly significant effects about you.

5. How We Share Your Information

A. Third-Party Service Providers

We share your information with third-party vendors and service providers who perform services on our behalf and who are contractually required to protect your information. These include:

• Payment processors (for processing seat and rental bookings)
• Website hosting provider (for operating and maintaining our Website)
• Internal records management platform (for storing customer and project information)
• Email service providers (for transactional email delivery)

We do not sell your personal information to third parties. We do not share your personal information with third parties for their own independent marketing purposes.

B. Legal Compliance and Protection

We may disclose your information when required by law, legal process, or a valid government request, or when we believe disclosure is necessary to protect the rights, property, or safety of Nomad Sauna, our customers, or others. This includes sharing information with law enforcement or other authorities to prevent or address fraud, to respond to a subpoena or court order, or to enforce our legal rights.

C. Business Transfers

In the event that Nomad Sauna is acquired, merged with another company, or undergoes a reorganization or bankruptcy proceeding, your personal information may be transferred to a successor entity as part of that transaction. You will be notified of any such transfer and any material change to how your information will be used by the successor entity.

D. With Your Consent

We may share your information with third parties in other circumstances where we have obtained your express consent to do so.

6. Data Processors and Where Your Data Is Stored

We rely on the following third-party platforms to store and process customer information on our behalf:

All of our data processors are contractually required to implement appropriate security measures and to process your data only as directed by us and only for purposes consistent with this Privacy Policy.

7. Data Retention

We retain your personal information for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Specifically:

• Account information is retained for the life of your account and for a reasonable period after account closure to resolve any outstanding issues
• Booking and transaction records are retained for a minimum of seven (7) years to comply with applicable tax and financial recordkeeping requirements
• Analytics and log data is typically retained in aggregated or anonymized form

You may request deletion of your personal information at any time by contacting us at info@nomadsauna.com. Requests will be honored subject to our legal obligations to retain certain records. Please note that we cannot control the retention practices of third-party processors once data has been shared with them in the ordinary course of business; if you wish those parties to delete your data, you must contact them directly. We will provide a list of our active data processors upon request.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to operate effectively and to collect analytics data. Cookies are small text files placed on your device by your browser when you visit our Website.

We use the following types of cookies:

• Session cookies, which are temporary and are deleted when you close your browser, used for basic site functionality
• Persistent cookies, which remain on your device until they expire or are deleted, used for remembering preferences and for analytics
• Third-party analytics cookies, placed by our analytics provider to help us understand how visitors use our Website

When you first visit our Website, you will be presented with a notice regarding our use of cookies. By continuing to use the Website after that notice, you consent to our use of cookies as described in this Policy.

You may disable cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of our Website, including your ability to book a seat or rental or log in to your account.

To opt out of interest-based advertising through our analytics provider, you may visit the Network Advertising Initiative Opt-Out Tool at optout.networkadvertising.org or the Digital Advertising Alliance Opt-Out Tool at optout.aboutads.info.

9. Security

We take commercially reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted transmission of data (HTTPS/TLS), access controls limiting who can view customer data, and the use of third-party processors who maintain their own security programs.

However, no method of data transmission over the Internet and no method of data storage is completely secure. We cannot guarantee the absolute security of your personal information and cannot be responsible for unauthorized access that occurs despite our reasonable security measures.

In the event we discover or reasonably suspect a breach of security that may result in unauthorized access to your personal information, we will notify you and comply with our obligations under Wisconsin's data breach notification law, Wis. Stat. § 134.98, which requires notification to affected Wisconsin residents within a reasonable time following discovery of the breach. We will also comply with any additional notification obligations applicable under the laws of your state of residence.

10. Children's Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a child under 18, please contact us at info@nomadsauna.com and we will promptly delete that information.

11. Email Communications

We send transactional emails directly related to your use of our services — including booking confirmations, reschedule and cancellation notices, account activity, and responses to inquiries you submit through our Website. These communications are necessary to provide the services you have requested.

We do not share your email address with third parties for their own promotional purposes. If our practices change in the future, we will update this Privacy Policy.

12. Your Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. All users — regardless of location — may exercise the following rights by contacting us at info@nomadsauna.com:

• Right to Access: You may request confirmation of whether we hold personal information about you and, if so, request a copy of that information.
• Right to Correction: You may request that we correct any inaccurate personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as information we are required to retain by law or for legitimate business purposes).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal information.
• Right to Portability: You may request that we provide your personal information in a commonly used, machine-readable format so that you may transfer it to another provider.

We will respond to verifiable requests within a reasonable time. We may ask you to verify your identity before processing a request. We reserve the right to charge a reasonable fee for requests that are excessive, repetitive, or clearly unfounded, consistent with applicable law.

13. Website Accessibility

Nomad Sauna is committed to ensuring that our Website is accessible to all users, including those with disabilities. We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience difficulty accessing any content on our Website or require information in an alternative format, please contact us at info@nomadsauna.com and we will work to assist you.

14. Third-Party Links

Our Website may contain links to third-party websites, social media platforms, or other services that are not controlled by us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before interacting with them or providing them with your personal information. The inclusion of any link on our Website does not imply our endorsement of the linked site.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, applicable law, or for other operational or legal reasons. When we update this Policy, we will revise the "Last Updated" date at the top of this document. Any changes will be effective immediately upon posting to our Website.

We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated Policy. If a change is material, we will make reasonable efforts to provide you with advance notice, such as by posting a notice on our Website or by sending you an email.

16. Governing Law and Dispute Resolution

This Privacy Policy is governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of laws provisions. Any dispute arising out of or relating to this Privacy Policy shall be resolved first through mediation before a mutually agreed mediator in St. Croix County, Wisconsin. If mediation does not resolve the dispute, the sole and exclusive venue for any litigation shall be the courts serving St. Croix County, Wisconsin.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our privacy practices, please contact us: